Customer Service

PRODUCT RETURNS
We stand by the quality of our products and we want our customers to be 100% satisfied with their purchases. If for some reason, you are not satisfied with your purchase, we will promptly issue a refund to your credit card according to the return policy stated herein.

We do not offer exchanges. If you would like to select a different item, you must return the original item for a refund, and then purchase another item. Please note there is 15% restocking fee on all returns.

PLEASE FOLLOW THESE GUIDELINES TO BE ELIGIBLE FOR A REFUND:
- Products must have been purchased directly from ridgecarbidetool.com
- Products must be returned within 30 days of ship date (To insure that your returns remain eligible for a refund, please have the original package return postmark included in the return before the 30-day return period expires).
- Please include a copy of your receipt and your reason for returning the product(s).
- We cannot accept returns on overly used products.
- Original shipping and handling charges are non-refundable.
- Shipping costs on returns are at customers expense.
- For return authorization please call 1(201) 438-8778

PLEASE SHIP RETURNS TO US AT:
Ridge Carbide Tool Co.
Attn: Returns
595 New York Ave, P.O. BOX 497
Lyndhurst NJ, 07071

SHIPPING OPTIONS
At Ridge Carbide, we offer a number shipping options. Simply select the appropriate shipping option during checkout.

DOMESTIC US
UPS GROUND - 1-5 Business Days
UPS 3 DAY SELECT - 3 Business Days
UPS SECOND DAY AIR - 2 Business Days
UPS NEXT DAY AIR - Next Business Day
USPS Priority Mail - 1-3 Business Days

INTERNATIONAL
USPS Priority Mail - Depending on location