Refund policy

Warranty

Ridge Carbide Tool (hereinafter "RCT", “we”, “our” and “us”) warrants each tool to be free of defects at the time of manufacture and, within the limits of our control, for the normal life of the tool, provided the tool has not been misapplied or misused. This warranty does not extend to any tool which has been worn out or made dull from extended use or which has been altered or modified by sharpening or other servicing performed on the tool by a facility other than our own. Any tool believed to be a defective or that has experienced damage during shipping should be returned to us within five (5) business days of receipt using the original shipping materials (unless directed by RCT to do otherwise), postage prepaid, for our inspection so that we may determine whether or not a defect exists. Claims for shipping damage must include photos of the package as it was received along with photos of the damaged tool. If we determine a tool to be defective, we will repair or replace it, at our option. We disclaim responsibility for any incidental or consequential damages arising from the failure of any tool to conform to this warranty or other standards. The above warranty is in lieu of all other warranties express or implied.

Returns 
You may return an item within 30 days from date of shipment.  If 30 days have passed since your purchase we cannot offer you a refund, exchange or credit.

To be eligible for a return, your item must be unused, in the same condition that you received it and must also be in the original packaging.

To complete your return, we require the original packaging and order paperwork.

Non-Returnable Items:   Gift cards, sawblades with modifications including bore changes and/or pinholes, any specially-designed sawblades (aka "specials" and cutting tools.

Exchanges
We only replace items if they are defective or damaged.  Items with modifications such as bore enlargements and/or pinholes will be exchanged only with management approval.

If you need to exchange it for the same item, send us an email at ridge@ridgecarbidetool.com and send your item to:  Ridge Carbide Tool, 418 N. Poplar St, South Hutchinson, KS, 67505.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.   If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We reserve the right to charge a 25% restocking fee for any items being returned.  

Credit on Account

If items are unused and in new condition, Customers may opt to have the amount of the purchase (less any shipping costs) applied as an open credit on their account which can be used for additional purchases from our Company.  If this option is selected, a restocking fee will not be deducted from the credit amount. 

Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ridge@ridgecarbidetool.com.

Sale Items
Only regular priced items may be refunded.  Items purchased during a sale cannot be refunded.

Shipping 

We reserve the right to combine items ordered on multiple web orders (2 or more orders) into a single package for shipment.

To return your product, ship to: Ridge Carbide Tool, 418 N. Poplar St, South Hutchinson, KS, 67505.

You are responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $50 in value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Unless specified otherwise, the shipping method used for any promotional shipping programs will be at the company's discretion.  Typically, standard shipping is used for promotional programs.

Claims for Loss and/or Damage During Shipping

For shipments originating from our factory and shipments you send to the Company, you are responsible for contacting your selected shipping provider and filing any claims for lost or damaged items.  If you receive a package that appears to have physical damage, take photos of the package BEFORE opening the package.